A personalized service approach to engineering is about making the client feel like they’re doing business with another human, not just another company.
When it comes to your product development partnership, are you getting the personalized service you deserve? If the answer is no, then you may want to reconsider who you are working with. Developing a new product or idea can be a complex and resource straining process, typically involving contributions from many disciplines. The more complex the product, the more strain placed upon the people involved leading to miscommunication, deadline disruption, and ultimately higher costs. A personalized approach to engineering and product development, can mitigate strain, confusion, and your bottom line. By working with an industry leading design and development firm, such as Synectic, your organization is able to maximize their chances of a successful product launch with a personalized approach to the engineering and product development, but without the strain internally. What makes it even better for an entrepreneur is that by partnering with a design and development firm, the entrepreneur is essentially hiring an experienced and seasoned team right out of the gate. At Synectic we offer three key features of personalized service to ensure you are getting the most from your engineering partnership with us.
1. We actually listen
Our approach to product development circles back to the definition of Synectic: a problem-solving technique that seeks to promote creative thinking, typically among small groups of people of diverse expertise. In order to solve your problem, we all need to collaborate on an equal playing field, where all parties involved listen and understand each other.
That is why we work tirelessly to make sure you understand our process from start to finish and are happy to answer any questions you may have along the way. In meetings and updates, we talk to you in universally understandable terms, not at you with overly technical jargon. Most importantly, we listen to any concerns you may have and actually address them, not sweep them aside.
One example proving that we listen is the way we construct our fixed-fee proposals. By listening to your project concerns and understanding what’s needed, Synectic can quickly and effectively capture, document, formalize and return a written narrative proposal tailored specifically to your product development needs. This lean approach addresses all your product needs without any hidden fees or surprises.
2. We offer results not red tape
When selecting a design and development partner to use, remember bigger is not always better! If a company gets too big, you may find yourself mired by bureaucracy which can slow or even stop your project completely. So, when choosing an engineering partner, choose one that offers both big company resources with a small company feel.
Synectic offers the best of both worlds with a large amount of available resources through our parent company Mack Molding, but we are small enough that you will never feel like a little fish in a big pond. We make our product development process simple and transparent and offer resources on many of our services so you can feel in control of your project every step of the way.
Our small size gives us an enormous customer service advantage. Your project will never get passed around and you will personally get to know every engineer who works on your product. While other companies may get bogged down in departmental red tape, we have the ability to move quickly and adapt to the project needs as they develop and evolve. If you need quick results and actual answers, Synectic is the engineering firm for you.
3. We are always available
When you call us, a real person answers. We do not outsource to an answering service or place you on hold for hours on end. We want to talk to you and we make ourselves as available as possible to answer any questions or concerns you may have.
The communication doesn’t stop when you commit to a project with us. Synectic takes pride in maintaining open communication channels with you during the lifespan of your project. Whether it’s through weekly update meetings, emails, or online chat, you are constantly in the know of where your product is in the development process.
Additionally, we offer a new feature on our website called Ask An Engineer. If you have a product development question, fill out the form and an actual engineer will answer you back.
At Synectic, our personalized service starts the moment you make contact with us. We cater to our clients and are available to help assist throughout any stage of your product development cycle. Synectic Engineering has contributed to over 400 designs throughout our 36-year experience. Our success comes from our experienced engineering team. The team’s knowledge, experience, and ability to understand and overcome client’s changes is what keeps our clients coming back. Our constant communication, ability to become an instance resource, “fixed-fee” pricing, and personal touch philosophy is what has allowed Synectic to expand and continue as others are closing. We succeed when you succeed. See why our customers use us time and time again, contact us.